Refund policy

Last updated: January 20, 2025

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you're ever unhappy with our products for any reason, just contact us and we'll take care of you.

Fair refunds

When you cancel your subscription, we don't prorate any unused time you may have left when you cancel your subscription. We also don't refund prorated credits that you may have gotten (e.g. from a subscription downgrade). However, if you just started a new billing cycle but you meant to cancel, we're happy to refund that extra charge.

When you upgrade your subscription, we automatically prorate any unused time you may have left in your previous subscription tier. A new billing cycle starts and you will get a new invoice taking into account the unused time you still had in your previous billing cycle. This means that you will only pay the difference between the price of the new subscription tier and the prorated amount of your previous subscription tier for the first billing cycle. After that, the normal price for your new subscription tier will be charged.

When you downgrade your subscription, we automatically prorate any unused time you may have left in your previous subscription tier. A new billing cycle starts and your next invoice will take the unused time you still had in your previous billing cycle into account. This means that you will only be charged once the prorated amount left of your previous subscription is fully used.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Contact us, tell us what's up, and we'll work with you to make sure you're happy.

Adapted from the Basecamp open-source policies / CC BY 4.0