Taxes policy

Last updated: January 20, 2025

Taxes are an important part of functional society. Where our Product is taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you'll see an additional line item on your invoice for sales tax or VAT. The subscription prices on our website are all exclusive of sales tax and VAT.

The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our Product for business/commercial or personal purposes. As regulations change, we will update this list.

Jurisdictions we collect and remit taxes for

Within the US

We collect sales tax from customers based in:

Alaska (only certain jurisdictions charge sales tax)
Arizona
Chicago (Illinois)
Connecticut
District of Columbia
Hawaii
Iowa
Kentucky
Massachusetts
New Mexico
Ohio
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Washington
West Virginia

Each US state has their own sales tax exemption rules. If your organization is tax-exempt, please share your state-specific tax exemption documentation with us. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter is not enough.

Within the EU

We collect VAT on sales to European customers based in:

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Sweden
Slovakia
Slovenia
Spain
United Kingdom

Within Canada

We collect GST/HST (and PST where applicable) on sales to Canadian customers based in:

Alberta
British Columbia (+ PST)
Manitoba
New Brunswick
Newfoundland and Labrador
Northwest Territories
Nova Scotia
Nunavut
Ontario
Prince Edward Island
Quebec
Saskatchewan
Yukon

Updating your billing address

If you need to change your billing information because you don't actually reside in a taxable jurisdiction, you can easily handle that within your organization settings. You may need to re-enter your credit card information as part of the billing address update. Organization owners can update their billing address in-app:

Sign in using your account credentials.
Navigate to the Organizations overview using the user button (top-right corner on the website).
Select the organization for which you want to update the billing address.
Select the "Manage subscription" button under "Manage payment info and invoices".
Click the "Update billing information" link under "Billing information".
Update your billing information and save the changes.